Analysis
We speak the language of the workshop.
From the appointment to the invoice: We take a very close look at how good your service is.
We'll show you right away what your workshop really does and how it gets better. Your customer will thank you for it.
The effects on your image can be dramatic, especially with press tests.
Of course, the customer also critically evaluates the workshop performance.
Reason enough to establish instruments that guarantee 100% workshop performance for every vehicle passage.
Our modular investigation methods detect your potential.
Our Approach:
Appointment
Fictitious appointment with local indicator
Checking original wording of customer (technology, accessories)
Capacity planning check
Cancellation of the appointment at the dealership by a coach
Dealership
Optical evaluation
Anonymous monitoring of service processes
Acceptance of dialogue Service staff workstations,
Arrangement of counters, customer control
Document verification
Document verification
(order, checklist, workshop documentation, service actions, order extension, invoice etc.)
Several orders
Private customer vehicles (regular/new customers)
100% After-Check
100% inspection on the basis of the inspection sheet
Inspection of up to 3 vehicles currently in the workshop
Potential extrapolation for the year (according to wear accessory categories)
Your added value
Conducting a final discussion
including prioritised recommendations for measures.
Provision of a report
Realistic representation
Significantly higher coaching character
No customer vehicle / test vehicle necessary!
No internal workshop costs!
Process consulting
Based on the results of a service analysis, process consulting can follow.