Coaching - the way to professional service know-how
Today, professional service quality is considered a decisive factor for stable and healthy growth in car dealerships. Satisfied customers are your fund. The investment in training must achieve noticeable effects in the company.
- of service employees in their daily work (service consultants/ assistants, workshop managers, etc.).
- Pointing out
- the connections between theory and practice by the consultant.
- Immediate feedback from the consultant with regard to
(a) behavioural quality and (b) process quality.
- Discussion and practice of solution approaches for the employees or across the board at process level.
- If necessary, selected topics will be retrained.
- Feedback culture
- Establishment of a feedback culture in the company as one of the most effective methods of internal optimization.
Your added value
- Transfer from knowledge to action.
- Encouraging and challenging employees to the next qualification level.
- Improvement of internal processes with higher satisfaction of employees.
- Improvement of customer orientation and increase of customer satisfaction.