Low cost with great effect.

In order to get an idea of the current service quality in the retail business, Wagner Beratungen carries out individual mystery shopping.
This allows the development potential to be identified very quickly, which in turn has a positive effect on the workflow processes and customer satisfaction.


  Our approach:



  • Mysterycall

    Mystery Mail

  • Request for:
    Service date
    Other topics

  • Evaluation via questionnaire


  • Dispatch to customer

nachhaltig Your added value


  • Provision of a report with evaluation of the relevant service processes.
  • Valid statement on communicative quality in the workshop.
  • Sensitisation of the team to the topic of communication and its effect on customer satisfaction.
  • On the basis of the results of a mystery call / e-mail, a suitable training can follow.

spion Our testers


  • Our qualified testers and consultants have experience in a variety of service industries, both in sales and aftersales.