Successful communication with the customer


The success of a car and motorcycle house is primarily determined by the contribution margin in the service business.
For this reason, measures to optimise after-sales are always a highly topical issue.
The service consultant plays a key role. He has a major influence on sales.

 

buttonAkademie

 

 

 doktorhut  Service Consultant Training


  • Basic Training for Service Consultants
  • In a compact form, the training imparts important basics of successful sales talk management.
  • Among other things, the focus is on the following:
    Service core processes, basics / deepening communication, direct acceptance, customer expectations.

 nachhaltig  Your added value

  • Practical training courses that can also be implemented in the company.
  • Personal support also beyond the training.
  • The combination of training with subsequent on-the-job training is perfect.

 

doktorhut  Focus Sales

  • Focus: Selling in service
  • The training deepens the sales skills
    of the service consultants.
  • Among other things, the focus is on: Concept of selling, sales techniques, objection handling, benefit argumentation, adaptation of framework conditions.

guru  Our Trainers


  • Our trainers are all practitioners and come from the automotive industry. This means that we have a high level of acceptance among the participants right from the start. We are passionate about the topics we teach.

    Aftersales is our passion. The spark is quickly transmitted to the participants.


 

Aims

diagramm

Increase service revenue

and customer satisfaction.

Duration

uhr
3 days | 9 am to 5:30 pm

Target audience

konferenztelefonat
max 2 Serviceconsultans

Location

geo

Inhouse